Last updated: January 12, 2026

These General Terms and Conditions ("Terms") apply to all purchases made through the touchnovabe website (the "Website") operated by Elevator (touchnovabe) (the "Entrepreneur", "we", "us", "our") by consumers ("you", "your").

Article 1 – Definitions

Consumer: A natural person acting for purposes outside their trade, business, craft, or profession.

Entrepreneur: Elevator (touchnovabe) the party offering products remotely to consumers.

Products: The goods offered for sale on the Website.

Distance Contract: A contract concluded between the Entrepreneur and the Consumer through remote communication (e.g., online checkout).

Order: The Consumer's request to purchase Products via the Website.

Agreement: The distance contract formed when we accept your Order.

Delivery: The moment the Products are delivered to the address you provided.

Business Day: Monday–Saturday (excluding Sundays).

Cooling-off Period / Right of Withdrawal: The statutory period (where applicable) in which you may cancel your online purchase without giving a reason.

CESOP: The EU Central Electronic System of Payment Information used to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

Customer service email: support@touchnovabe.com

Business address: Oder 20, 2491DC 's-Gravenhage, The Netherlands

Article 3 – Applicability

These Terms apply to every offer made by the Entrepreneur and to every Agreement concluded between the Entrepreneur and the Consumer via the Website.

By placing an Order, you confirm that you have read and accepted these Terms.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

Article 4 – The Offer, Prices, and Availability

All offers on the Website are non-binding and subject to availability.

We reserve the right to correct obvious mistakes (including pricing errors) and to change or withdraw offers at any time.

Prices shown at checkout include the Product price and any shipping fee (customer contribution) displayed at checkout.

Customs / import charges: International shipments may be subject to import duties, taxes, or customs fees determined by local authorities. These charges (where applicable) are your responsibility and may be collected upon import/delivery.

Article 5 – The Agreement and Order Confirmation

The Agreement is formed when you place an Order and we send you an order confirmation (typically by email).

We may refuse or cancel an Order in reasonable circumstances (for example: suspected fraud, payment issues, or stock/fulfillment constraints). If we cancel an Order after payment, we will refund the amount paid.

Article 6 – Payment

Payment must be completed using the payment methods offered at checkout.

If your payment is reversed or charged back without valid grounds, we may suspend support on that transaction until the matter is resolved, without affecting your statutory rights.

Article 7 – Shipping, Tracking, and Delivery

7.1 Shipping destinations

We ship to destinations where shipping is available at checkout.

7.2 Processing and shipping timeline

Orders are typically shipped within 1 Business Day.

We ship Monday–Saturday. Orders placed on Sunday are processed the following Monday.

Once your Order ships, you will receive a shipping confirmation email with your tracking number.

7.3 Estimated delivery time

Estimated delivery time is 7–14 Business Days after shipment.

Delivery times can vary due to local carriers, customs processing, peak seasons, weather disruptions, and other factors outside our control. We do not guarantee delivery dates.

7.4 Tracking

You can track your Order using our tracking page: https://touchnovabe.com/apps/17TRACK

Tracking updates may take 24–48 hours to appear after shipment.

7.5 Customs and import fees

International shipments may be subject to customs duties, taxes, or import fees.

These charges are typically determined by local authorities and are outside our control. Where applicable, they are your responsibility.

Customs processing may cause delays that are not included in estimated delivery times.

7.6 No tracking updates / delayed tracking

If your tracking shows no updates for more than 14 days, please contact support@touchnovabe.com so we can investigate and assist you.

7.7 Delivered but not received

If tracking shows "Delivered" but you have not received your package, contact support@touchnovabe.com so we can investigate.